Citadines Namba Osaka

Great hotel by a Singapore brand. Front desk service staff were excellent, going the extra mile to help with my damage luggage claims from Yamato. Guest Recreation room was also comfortable with free coffee and tea. Rooms were comfortable and came with a fridge and microwave oven. Great for recharge after a whole day of shopping and exploring Osaka! Will definitely stay there again and highly recommend this place.

Fantastic hotel. Spacious, comfortable and very cleaned bedroom with a nice modern decoration. They also have a kind of public dining/living room with cutlery, dishes, microwave, fridge where you can have a free coffee or tea and there’s also an area with tables and sofas to rest or relax. We really liked this place and it’s very nice from them to provide it Service was also very nice and receptionists were very kind. Location was also very convinient, walk distance from the main touristic places such as dotombori and very close to a metro station. If we come back to Osaka, we will definitely come back to this hotel

We changed our original hotel reservation last minute due to a room becoming available at the Citadines and we were absolutely not disappointed. The staff here were so great, they were friendly and eager to assist us. The location is only a short walk away from subway stations and makes it incredibly easy to get around. There are also a number of great restaurants all within a short walk from the hotel. Dotonbori and the Glico man all walking distance from the hotel. The rooms were clean and comfortable, we try to just get our room cleaned every 2nd day of our stay and each time we left the DND sign on the door we were left a note to say that they'd been by and were happy to come back if we needed them to. It was just a nice touch and honestly they really made you feel like nothing was a problem. Every floor also had a vending machine and filtered water tap. There was a water jug provided in the room to allow you to fill up with fresh water. The 5th or 6th floor also had a kids play area a laundry with multiple washing machines and dryers and communal kitchen area with a free coffee machine. We also had the front desk assist us in arranging transport for our cases from Osaka to our next hotel in Tokyo, it was seamless and the receptionist tried her best to have our bags delivered within 24 hrs but warned us that they may not arrive until after 48 hrs due to public holidays. They arrived within 48 hrs not a problem! I wouldn't even consider staying anywhere else when I return to Osaka and based on the experience we had will also consider staying at other Citadine locations for future holidays.

I stayed here for 4 nights and it was great. The location was very convenient to a lot of places. I was on the floor with the lounge, so it was easy to get good coffee whenever I wanted. Also wanted to thank the lady that was working the front desk who talked to me about visiting Nara . Even though my Japanese speaking isn't that good, she talked to me in basic Japanese and I had a good conversation with her.

Spacious rooms. Very clean. Lots of amenities such as a gym, laundry, a kids play area, a restaurant and a bar downstairs. There is also a food hall attached to the hotel. The location is pretty central to multiple areas you want to see in Osaka. 7 minute walk to the nearest station. Staff is friendly and helpful and very accommodating. My room had a stove, a fridge and a table. It was very good value. I overall thought it was a very very nice hotel especially for the price I paid. Lots of elevators available as well.

We stayed 3 nights in Autumn 2023. Family of four with 3 & 8 year olds. The hotel is impeccably clean and well designed. Our room had a small but well functioned kitchen to cook breakfast and late night meals for our children. We find this especially helpful for family with kids. We also made good use of the fitness center, the laundry, and the lounge area (for coffee and for my kid's homework). The staff are very service oriented and had attended to every one of our needs. I'd like to make a special thank you mention to front office Ms.Kyoko for her help with our inquiries in regard to airport transportation. Her response was efficient, precise, and with a friendly touch. Top notch service indeed. We got to the airport safety despite the rain. Thank you and we look forward to stay again with your establishment.